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IDProjectCategoryView StatusLast Update
0001057K18X001.00 SKB SWANSWpublic2021-01-05 09:30
Reporter(ALTech) Wooshin Kang Assigned To(ALTech) Wooshin Kang Due Date2020-12-25 10:48
PriorityhighSeveritys2-severeReproducibilityalways
Status closedResolutionfixed 
Summary0001057: [SWAN] A modulated voice is heard from whole family earphone.
DescriptionWhen i connect whole family earphone, I can hear modulated voice from it.
And there is a break in the middle of the voice.
Please fix it.

Thanks.
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(SW) Jacky Chiang

2020-12-21 12:05

manager   ~0005539

Hi Wooshin,

     We will try to reproduce this issue first.

(SW) Jacky Chiang

2020-12-23 12:11

manager   ~0005571

Hi Wooshin,

    Could you help to send WFE apk to us so that we can reproduce it at our side ?

(ALTech) Wooshin Kang

2020-12-23 14:40

developer   ~0005576

Please check attached file.
온가족 이어폰.1.2.2.zip (13,183,161 bytes)

(SW) Jacky Chiang

2020-12-25 19:48

manager   ~0005614

We can reproduce it at our side and report it to Syna. The Jira number is SKBSBALT-90

(ALTech) Wooshin Kang

2020-12-29 21:25

developer   ~0005655

Hi Jacky,

I got a patch from synaptics for this issue.
Please apply it.
5946595.diff.zip (632 bytes)

(SW) Jacky Chiang

2020-12-30 10:08

manager   ~0005658

Hi Wooshin,

     This patch already was applied.

(SW) Jacky Chiang

2020-12-30 11:04

manager   ~0005661

Last edited: 2021-01-03 23:50

Hi Wooshin,

    We also have the issue which YouTube audio can't output to WFE(Whole Family Earphone).
Could you kindly help to check with Synaptics ?
In the meantime, AI2 don't have YouTube app built-in but we use exoplayer to test instead of YouTube while it has the same issue.
PS: there is no such issue on Eagle (Amlogic solution)

(ALTech) Wooshin Kang

2021-01-05 09:30

developer   ~0005691

It is working now.

Issue History

Date Modified Username Field Change
2020-12-21 09:54 (ALTech) Wooshin Kang New Issue
2020-12-21 09:54 (ALTech) Wooshin Kang Status new => assigned
2020-12-21 09:54 (ALTech) Wooshin Kang Assigned To => (SW) Jacky Chiang
2020-12-21 09:55 (ALTech) Wooshin Kang Priority normal => high
2020-12-21 09:55 (ALTech) Wooshin Kang Description Updated
2020-12-21 12:05 (SW) Jacky Chiang Note Added: 0005539
2020-12-23 12:11 (SW) Jacky Chiang Note Added: 0005571
2020-12-23 14:40 (ALTech) Wooshin Kang File Added: 온가족 이어폰.1.2.2.zip
2020-12-23 14:40 (ALTech) Wooshin Kang Note Added: 0005576
2020-12-25 19:48 (SW) Jacky Chiang Note Added: 0005614
2020-12-29 21:25 (ALTech) Wooshin Kang File Added: 5946595.diff.zip
2020-12-29 21:25 (ALTech) Wooshin Kang Note Added: 0005655
2020-12-30 10:08 (SW) Jacky Chiang Note Added: 0005658
2020-12-30 11:04 (SW) Jacky Chiang Note Added: 0005661
2020-12-30 19:20 (SW) Jacky Chiang Note Edited: 0005661
2020-12-30 19:26 (SW) Jacky Chiang Assigned To (SW) Jacky Chiang => (ALTech) Wooshin Kang
2020-12-30 19:26 (SW) Jacky Chiang Status assigned => feedback
2021-01-03 23:50 (SW) Jacky Chiang Note Edited: 0005661
2021-01-05 09:30 (ALTech) Wooshin Kang Status feedback => closed
2021-01-05 09:30 (ALTech) Wooshin Kang Resolution open => fixed
2021-01-05 09:30 (ALTech) Wooshin Kang Note Added: 0005691